Key Responsibilities

• Monitor the Housing Repairs inbox, responding to a wide range of repair-related enquiries and directing requests to the appropriate teams within the Housing Service.
• Raise and manage purchase orders using NEC Housing and Business World systems.
• Process invoices accurately within the relevant financial and housing management systems.
• Contact tenants to discuss repair issues, provide updates, arrange inspections, and ensure enquiries are resolved in a timely manner.
• Monitor communications with maintenance contractors and respond to operational queries, including access arrangements, tenant contact details, and appointment coordination.
• Provide contractors with essential property information, including asbestos survey data and other urgent documentation required to safely undertake works.
• Collate and submit disrepair information to support legal proceedings and case management.
• Raise inspections for surveyors and liaise with residents to arrange suitable appointments.
• Submit out-of-hours repair reports to contractors and ensure follow-up actions are completed.
• Handle enquiries from tenants and leaseholders received through the call centre, repairs inbox, and other communication channels.
• Support the wider Housing Service by undertaking additional administrative and operational duties as required, with training provided where necessary.

Essential Requirements

• Previous experience working within a housing, repairs, maintenance, or property-related environment.
• Excellent customer service and communication skills, with the ability to manage challenging or sensitive conversations professionally.
• Ability to build effective working relationships with residents, contractors, surveyors, and internal stakeholders.
• Strong organisational skills with the ability to prioritise a varied workload and meet deadlines.
• Experience using computerised housing management, repairs, or finance systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible approach to working arrangements to ensure continuous service coverage throughout the day.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave entitlement of 28 days per annum (pro-rata, rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme 

⭐GP Helpline – Available 7 days per week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Salary Sacrifice Schemes - Including Car and Cycle to Work Schemes

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket &more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And much more!

Working Arrangements

• Hybrid working available.
• Flexibility required to ensure adequate service coverage during operational hours.