We have an excellent opportunity available for a Revenues Officer Apprentice to join our Revenues Team at Wokingham Borough Council on an 18-month Fixed Term Contract.

As the Revenues Officer Apprentice, you will work in a busy and varied role that requires the ability to manage workloads and has the capacity to remain calm.

The successful candidate will need to be hard-working and motivated to effectively support the efficient administrative systems, to deliver a high-quality service to the Revenues Team and meet key deadlines.

Apprenticeship

The successful candidate will undertake the Level 3 Business Administrator apprenticeship delivered by Impact Futures.

The postholder will need to be confident with the use of Microsoft Office and be willing to learn new systems. You will be an excellent communicator, self-motivated with a positive outlook, and have excellent attention to detail.

Key Responsibilities:

• First point of contact for customer enquiries regarding Council Tax and Business Rates
• Taking and processing customer details including, but not limited to, change of circumstances, moves, discount and exemptions
• Making arrangements with customers in respect of outstanding tax liabilities
• Maximising income collection
• Working to targets and KPIs

Candidate requirements:

• Good IT skills including software such as Microsoft Word, Outlook, Power Point and Excel
• Excellent Customer Service skills
• Excellent Organisational skills to manage a varied workload.
• Ability to communication well with others both on phone and in writing
• To be compassionate, empathetic, and understanding

Benefits – we can offer you a host of excellent benefits including: 

• Generous annual leave allowance
• Flexible working options
• Local Government Pension Scheme
• Employee Assistance Programme
• Sports and Leisure discounts
• And much more!

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you think this role would suit you and you would like further information, please contact Claire Ashcroft (Revenues Team Leader) via email claire.ashcroft@wokingham.gov.uk

Closing Date for Applications: 13th October 2024, 11pm

Interview Date: TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.  Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. 

Wokingham is an equal opportunities employer.